Motorola Your Service is Junk

Motorola are you kidding me? First you loose my data, then tell me “so sorry, must have been something you did” then send me a customer satisfaction survey? Really?

Since I learned today that a recent study has shown a direct correlation between likes and buzz on social media and the stock price of a company, and that the various wonks, sages and “powers that be” of the financial world input that data into their reports and such, I am going to post my rank here and any place else I can find. And if you have had issues with Motorola, are a firefighter who hates what they have done with fire pagers (yes, I know that NOW they are separate but they weren’t and some of the corporate culture is still there) or even are just an Apple fan who hates them also, please comment and share

Dear Motorola, You suck. Plain and simple, you are a high tech failure. In the past you took a good solid durable fire pager product and made it into such a piece of junk that just sending one in for repairs got you a whole new one, and now you have a data backup service that is so unreliable that you ADVISE THAT PEOPLE BACK UP THEIR BACK UP! Are you kidding me? What garbage! After many hours on the phone going up multiple levels of tech support, with every one of you folks completely at a loss as to why what happened happened, (and a week after you were supposed to get back to me ) you make up this piece of crap:

” Unfortunately it appears that something went wrong during your intail registration of randy@#########.com. This is why the account will no longer work. Unfortunately their is nothing that can be done to fix this on our backend, and the only thing we can suggest is either keeping the account that you are currently using, or that you perform a factory data reset on your device, and create a new Motoblur account using the existing user name if you prefer it.” (Misspellings /punctuation theirs)

If something went wrong with my “intail registration” why did the account function perfectly fine (somewhat, there was lost and merged data a few times) through 2 phones, the first one I set it up on, and the replacement a year later? And why am I not able to change the password on the current account? And on top of that, you tell me, even though your Motoblur system was touted as the way to backup and keep your contacts and accounts safe, you tell me that I should have backed them up with Google as well? Here is a hint for you, YOU ARE GOOGLE!!! Or did you forget that they bought you?

So to sum up, Motorola, you suck, your service is horrible and your products have become junk (why did an 8 m/o phone suddenly try to set itself on fire?).

 

How are you living your dash?

Over the weekend I went to a celebration of life for a member of my wife Debi’s “adopted” family (Debi has known them for almost 40 years and lived with them for a time in her teens). This was for a lady who lived life fully from all accounts and pretty much lived each day for that day.

The gathering was unique, we sat on hay bales along a lazy creek in a dusty desert horse ranch, birds being birds, horses being horses and kids being kids. Even though there was sadness, there was life going on and a feeling by all that this is what Lynn would have wanted. Prayers were spoken, memories shared, the riderless horse of US Cavalry fame was led by and her art was displayed. Afterwards the family (and adoptees, and there were a bunch!) all adjourned to the family home nearby for what was really a family reunion. Some, like nephew Mark and clan, had traveled from Pennsylvania or like niece Jenny and her husband and daughter, from Los Angeles to be with 4 generations of family. Pictures were taken, stories told and the healing began.

Another unique occurrence was the family dinner afterwards. Lynn worked at a small local casino (this all took place in the semi-hinterlands of  Nevada) as a shift supervisor and was loved and respected by all there. To honor her, the casino treated the clan to a private buffet. Unfortunately there was a power outage (major wind event in fire parlance), and the food selection was odd to say the least (tasty but odd. With the exception of  the salad bar, it very much resembled the hor dourves selection at a Chamber of Commerce mixer!) but their heart was in the right place and it gave the family more time to socializie and took some weight off of her sister who was organizing all this. It also was as unique as Lynn was and will provide for some smiles when enough time has passed.

The main point of this post however was the poem read during the ceremony. It’s called “How Do You Live Your Dash” or simply “The Dash. It’s either by Cindy Fisher or Linda Ellis (you ladies fight it out, I’m just the messenger) and it goes like this:

I read of a man who stood to speak
at the funeral of a friend
He referred to the dates on her tombstone
from the beginning to the end

He noted that first came the date of her birth
and spoke the following date with tears,
But he said what mattered most of all
was “the dash” between those years

For that dash represents all the time
that she spent alive on earth.
And now only those who loved her
Know what that little line is worth.

For it matters not how much we own;
the cars, the house, the cash,
what matters is how we live and love
and how we spend our dash.

So think about this long and hard.
Are there things you’d like to change?
For you never know how much time is left,
that can still be rearranged.

If we could just slow down enough
to consider what’s true and real
and always try to understand
the way other people feel.

And be less quick to anger,
and show appreciation more
and love the people in our lives
like we’ve never loved before.

If we treat each other with respect,
and more often wear a smile
Remembering that this special dash
Might only last a little while.

So, when your eulogy is being read
with your life’s actions to rehash
would you be proud of the things they say
about how you spent your dash”

What more can be said? What will they say about you when your time comes? I like to think that I haven’t done too bad. How about you, how have you lived your dash?